Question 1

What is a good revenue per truck per day?

Accepted Answer

It depends on trade and market, but the useful comparison is your own capacity: paid hours times billable percentage times bill rate. Most shops run 55 to 75 percent of that ceiling; the gap is dispatch density, unsold slots, and drive time.

Question 2

When should a service company hire the next technician?

Accepted Answer

When your utilization trend will cross about 85 percent within your hiring lead time, which for most trades is 6 to 12 weeks including ramp. Waiting until you are full means months of overtime and declined work.

Question 3

How do I increase utilization without hiring?

Accepted Answer

Tighter dispatch zones to cut drive time, maintenance-plan visits scheduled into slow weeks, two-hour arrival windows that let you batch by neighborhood, and a real recall program. Five points of billable percentage is usually available before the next truck is.

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